Patient Service Representative. (Hilton Head)
Prisma Health Urgent Care•Hilton Head Island, SC
•Onsite
About The Position
Prisma Health Urgent Care is hiring a Patient Service Representative (PSR) to serve as the first point of contact for patients and visitors and support efficient front-office operations and clinic workflow. The role includes welcoming patients, handling administrative tasks, assisting with insurance and payment processes, and collaborating with clinic staff. The position is full-time, working three 12-hour shifts from 8 AM to 8 PM, with no overnight shifts. Some weekend and holiday work is required, and travel to other Prisma Health Urgent Care locations may be needed.
Requirements
- High school diploma or equivalent.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Strong computer skills, including the ability to work efficiently across multiple screens.
- Ability to work 12-hour shifts, including some weekends and holidays.
- A proactive, friendly, patient-focused approach to service.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least one year of experience in a medical office or healthcare setting.
- Experience using Electronic Medical Records (EMR) software; EPIC experience preferred.
Responsibilities
- Greet and assist patients and visitors with a welcoming, positive attitude.
- Collect, organize, and maintain patient and business documents while protecting confidentiality.
- Analyze insurance benefits, verify eligibility, and explain payment policies and billing or collection information to patients.
- Determine and collect each patient's financial responsibility and communicate costs clearly.
- Support the practice manager, providers, and other staff to help ensure smooth daily operations.
- Follow and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
- Perform office procedures and general administrative tasks, and operate office medical equipment.
- Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
- Travel to other Prisma Health Urgent Care locations as required to support staffing and operational needs.
- Perform other duties as assigned.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Prescription coverage.
- Pet insurance.
- Paid time off.
- Paid holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Leadership opportunities and professional development.
- Flexible schedule with three 12-hour shifts and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
