Patient Service Representative
About The Position
ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is worn by patients at risk for sudden cardiac arrest and provides protection while their condition changes. A typical patient is in the hospital awaiting discharge. The PSR sets up the equipment, trains the patient and caregivers, and follows up as needed to support understanding and satisfaction. Services may be provided in patients’ homes or healthcare facilities. PSRs may accept or decline assignments according to their schedules, and many assignments can be scheduled around other work. This is a fee-for-service opportunity for health professionals with patient care and teaching experience.
Requirements
- At least 1 year of patient care experience in a paid professional environment; family caregiving does not qualify.
- Document patient care experience on the resume.
- Complete a background check.
- Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
- Disclose a personal NPI number, if applicable.
- Have a valid driver’s license and car insurance, and/or a valid state ID.
- Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
- Be willing to pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.
Nice To Haves
- Preferred candidate backgrounds include RN, EMT, Paramedic, EMS, Firefighter, LPN, MA, Phlebotomy, RCIS, CVT, and EKG Technician. Candidates are reviewed individually.
Responsibilities
- Contact caregivers and family members to schedule services.
- Accept assignments that may take place during the day, evenings, and/or weekends.
- Travel to patients’ homes and healthcare facilities to provide services.
- Train patients and, when applicable, their caregivers in the use of the LifeVest.
- Program the LifeVest according to the prescribing physician’s orders.
- Measure patients and determine the correct garment size.
- Review applicable paperwork with patients and obtain their signatures.
- Transmit the signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
- Manage device and garment inventory.
- Disclose any family relationship with a potential referral source.
Benefits
- Flexible scheduling, with the ability to accept or decline assignments.
- Competitive fee-for-service compensation.
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What This Job Offers
Education Level
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