Patient Service Representative

Patient First•Baltimore, MD

22d•$20 - $22

About The Position

The Patient Service Representative supports patient registration and front-office operations at Patient First. The role assists patients with kiosk use, registers patients accurately and promptly, verifies demographic, health, pharmacy, and insurance information, and provides warm, compassionate customer service. The representative may escort patients needing emergency assistance directly to the treatment area for registration and evaluation and respond to Physician and Nurse requests in a timely manner. The position explains billing policies, answers billing and insurance questions, provides itemized statements when requested, refers questions to appropriate parties, collects payments, issues receipts, processes charges at discharge, and completes end-of-shift cash accounting. It also handles calls, messages, correspondence, filing, scanning, assigned checklists and Policy Manager tasks, and daily reports. Additional duties include stocking supplies, cleaning and maintaining front-office areas, operating equipment as trained, attending meetings, and assisting with other assignments as directed. Availability to assist during breaks or mealtimes may be necessary to support patient care and center operations. The employee must be willing to work at any center due to staffing issues, emergencies, or reductions in work. The salary range is $19.50–$22.00, depending on experience. Benefits and compensation include discounted medical treatment at Patient First locations for employees, a 401(k) plan with employer match for eligible employees, paid annual leave, overtime pay, double-time compensation for holidays worked, and recruitment, patient care performance, and weekend bonuses (the latter two for center employees).

Requirements

Must be 18 years of age or older.
Basic typing skills.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with the kiosk before registration.
Escort patients needing emergency assistance directly to the treatment area to be registered and evaluated.
Respond respectfully and promptly to Physician and Nurse requests.
Communicate Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and promptly while providing excellent customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions and provide itemized billing statements as requested.
Refer billing questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Count and account for collected money at the end of the shift and complete other cash-management duties.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages in a timely manner.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and perform other maintenance assignments as directed.
Verify that daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed, including when breaks or mealtimes are interrupted to provide patient care or maintain center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.
Be willing to work at any center due to staffing issues, center emergencies, or a reduction of work.