Patient Service Representative
About The Position
The Patient Service Representative performs general business office functions, which may include charge capture, over-the-counter payment posting, surgery registration, and counseling patients and families about insurance and payment issues before surgery. The role ensures insurance, demographic, and eligibility information is collected from patients and entered into the billing system accurately and promptly. The representative registers patients, collects and updates insurance information, gathers co-pays, deductibles, and other out-of-pocket amounts at the time of service, and balances receipts and reconciles daily work batches.
Requirements
- High school diploma or GED.
- At least two years of customer service experience.
Nice To Haves
- College degree.
Responsibilities
- Perform charge capture and post over-the-counter payments.
- Register patients for surgery and in the system.
- Counsel patients and families on insurance and payment issues prior to surgery.
- Obtain insurance, demographic, and eligibility information and enter it accurately and promptly into the billing system.
- Collect and revise patient insurance information.
- Collect co-pays, deductibles, and other out-of-pocket amounts at the time of service.
- Balance receipts and reconcile daily work batches.
Benefits
- Comprehensive health, dental, and vision insurance.
- Health Savings Account with an employer contribution.
- Life insurance.
- PTO.
- 401(k) retirement plan with a company match.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
