Patient Service Representative

Patient First•Gainesville, VA

20d•$20 - $23•Onsite

About The Position

The Patient Service Representative provides front-office support and customer service in a Patient First center. The role assists patients with kiosk use, registration, billing and insurance questions, payments, discharge, and correspondence while maintaining accurate records and supporting center operations. The representative may assist with other duties and must be willing to work at any center due to staffing issues, emergencies, or a reduction of work. Breaks and mealtimes may be interrupted to provide necessary patient care or maintain center operations.

Requirements

Must be 18 years of age or older.
Basic typing skills.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willingness to work at any center due to a staffing issue, center emergency, or reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients using the kiosk before registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Handle Physician and Nurse requests respectfully and promptly.
Communicate Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and efficiently while providing excellent customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions and provide itemized billing statements upon request.
Refer billing questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Complete cash management duties, including counting and accounting for money collected at the end of the shift.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages in a timely manner.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and perform other assigned maintenance tasks.
Verify that daily reports are run at the end of the day.
Attend staff meetings as directed.
Be available to assist as needed, including when breaks or mealtimes are interrupted for patient care or center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.