Patient Service Representative

Forefront Dermatology • Santa Barbara, CA

25d • Onsite

About The Position

The Patient Service Representative supports the patient check-in process and clinic reception operations at Forefront Dermatology’s Thousand Oaks clinic. The role includes updating patient personal and insurance information, handling a multi-line phone system, maintaining medical records, and collecting co-pays and cash payments. The representative also helps prepare the clinic for daily operations and provides courteous, compassionate service to patients.

Requirements

• High school diploma or equivalent is required.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Excellent customer service, communication, and organizational skills.
• Ability to operate standard office equipment.
• Attention to detail.
• Ability to multitask, prioritize appropriately, and work well individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Professional appearance and manner at all times.
• Friendly, cheerful, tactful, and polite demeanor; compassionate and caring when dealing with others.
• Ability to maintain confidentiality of information.

Nice To Haves

• At least 1 year of recent medical office experience or experience in a similar capacity is preferred.
• Ability to type a minimum of 40 words per minute is preferred.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks them in for appointments, and verifies insurance.
• Scans documents into the electronic health record.
• Maintains the tidiness of the waiting area and reception counter throughout the day.
• Checks schedules for added, canceled, and no-show appointments throughout the day.
• Schedules follow-up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for the next day's scheduled appointments.
• Updates patient personal and insurance information.
• Handles a multi-line phone system.
• Files and maintains medical records.
• Collects co-pays and cash payments.

Benefits

• Access to health, dental, and vision insurance.
• Health Savings Account with a $500 matching contribution.
• Eligible for paid time off and holiday pay.
• Company-paid life insurance and long-term disability insurance for full-time employees.
• Access to voluntary short-term disability insurance for full-time employees.
• Access to additional life insurance.
• Eligible for accident and critical illness insurance, hospital indemnity, and Cancer Guardian.
• 401(k) with employer contribution.
• Profit sharing.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED