PRN Patient Service Representative

Health Images•Parker, CO

12d•Onsite

About The Position

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. The role emphasizes prioritizing the patient, ensuring they feel valued and cared for. The PSR provides spectacular service by attending to patient needs and performing administrative tasks such as answering phones, data entry, patient check-in/out, and scheduling appointments. They also handle charge entry, verify insurance coverage, process payments, and issue receipts. The position supports company initiatives by embracing new approaches and processes to consistently deliver quality, service, and operational excellence.

Requirements

One plus year of experience providing exceptional customer service – healthcare environment preferred
Detail oriented, self-motivated, a problem solver and a team player
Ability to navigate multiple computer screens and browsers quickly and accurately
Ability to excel in a very fast-pace team environment
Ability to continuously “exceed” company and customer expectation
Strong communication skills & professional demeanor
Minimum of High School diploma or equivalent (GED)

Responsibilities

Answers inbound calls to the Center.
Provides a friendly and warm greeting to all patients and/or providers.
Checks scheduled patients in/out and ensures proper documentation is received from patient.
Collects co-pays, co-insurance, and deductible if necessary.
Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
Ensures accurate data entry for patient registration.
Assists with medical records as needed.
Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.).
Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
Facilitates no-show appointments (calling patients, cancelling, rescheduling).
Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
Monitors waiting room to avoid extended wait time and to assists patients as needed.
Requests orders and processes new/same-day requests.
Requests all patients complete a satisfaction survey after their exam.
Other duties as assigned.