Patient Service Representative (PSR)

Care Alliance Health Center•Cleveland, OH

20h•$18 - $21•Onsite

About The Position

Are you passionate about helping people feel welcomed, supported, and cared for? Care Alliance Health Center is looking for a Patient Service Representative (PSR) to join our team and serve as one of the first points of contact for our patients. At Care Alliance, our mission is to transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. As a PSR, you will play an important role in helping patients access the care they need while creating a positive, respectful, and patient-centered experience from the moment they arrive or call.

Requirements

High school diploma or GED
At least one year of customer service or front desk experience, preferably in healthcare
Basic understanding of medical terminology and clinic workflows
Familiarity with co-pay collection
Strong communication and interpersonal skills
Ability to manage multiple tasks while maintaining excellent customer service

Nice To Haves

Experience using electronic health records, preferably Epic

Responsibilities

Greeting and checking in patients in a professional and welcoming manner.
Verifying and updating patient demographic and insurance information.
Registering new patients and ensuring required documentation is completed.
Scheduling, confirming, and rescheduling appointments.
Answering patient questions by phone and in person.
Helping manage patient flow and supporting a positive clinic experience.
Collecting co-pays and processing payments as needed.
Maintaining accurate information in the electronic health record system.
Supporting administrative tasks such as scanning, filing, and record management.
Protecting patient confidentiality and following HIPAA requirements.
Collaborating with clinical and administrative teams to support daily operations.