Patient Service Representative (PSR)

New Horizon Family Health Services • Greer, SC

3h • Onsite

About The Position

Under the direct supervision of the Practice Manager, Program Director or Program Coordinator, the Patient Service Representative (PSR) confers with incoming and outgoing patients/visitors, assisting them as needed. The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position maintains accuracy from start to finish of the registration and payment collection process. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.

Requirements

• Minimum of a high school diploma or equivalent
• Customer service experience.

Nice To Haves

• Medical Office Training Certificate or other relevant education
• Two (2) years experience in a medical office or other healthcare facility setting
• Working knowledge of an Electronic Health Record (EHR)

Responsibilities

• Greet and direct patients and visitors to the appropriate suite, department or person.
• Verify and/or update patient demographic information from patient registration forms into the electronic health record (EHR) system on a daily basis.
• Add, update, and verify insurance packages based on plan description and patient eligibility.
• Maintain daily patient appointment scheduling.
• Retrieve medical records requests, if necessary.
• Address and maintain EHR bucket responsibilities on a daily basis to include patient care summaries, no shows, ticklers, etc.
• Complete monthly no show report.
• Complete certification and recertification process for Sliding Fee Discount Program based on established criteria.
• Display math computation skills necessary for collecting payments and entering payments into the EHR system on a daily basis.
• Receive telephone calls and provide assistance as needed. Transfer calls to the appropriate department or person. Forward messages in a timely manner.
• Perform end of day tasks such as time of service deposit and preparation for next day appointments.
• All front desk staff are required to maintain effective communication between the front desk and clinical staff.
• Notify supervisor and/or management of presence of suspicious activity observed in or around Center property.

Benefits

• Vacation plus holidays and sick leave
• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
• Continuing education courses through SC AHEC

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED