Patient Service Representative (PSR) - Endocrinology
American Addiction Centers•North Fond du Lac, WI
•Onsite
About The Position
The Patient Service Representative (PSR) in Endocrinology is a full-time position responsible for providing front-end support in a medical office environment. This role involves direct patient interaction, administrative tasks, and ensuring efficient patient flow. The PSR will be the first point of contact for patients and visitors, handling inquiries, scheduling, registration, and payment processing. This position operates within a standard Monday-Friday schedule, with variable hours between 7 am and 5 pm, working 4-5 days per week.
Requirements
- High School Graduate.
- Excellent customer service skills.
- Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
- Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
- Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
- Excellent organizational skills.
- Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
- Ability to work in a fast paced environment with a strong attention to detail and accuracy.
Nice To Haves
- None explicitly mentioned, but experience in a medical office or with electronic health records would likely be beneficial.
Responsibilities
- Greets patients and visitors and responds to routine requests for information.
- Answers telephone, screens calls, and takes messages.
- Registers patients, obtaining demographic and insurance information.
- Verifies insurance coverage, collects co-pays, deductibles, and previous balances.
- Posts payments and updates demographic and insurance information.
- Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
- Provides accurate, detailed information regarding test preparations, arrival times, and other directional information.
- Updates insurance, financial responsibility, and other data when changes or additions occur.
- Ensures insurance and patient information obtained is complete and accurate, applying knowledge of payer requirements.
- Identifies, reports, and resolves problems regarding registration.
- Monitors patient flow to ensure efficient and courteous care.
- Offers various assistance to patients, such as arranging transportation, providing directions, and locating wheelchairs.
- Performs visit closure, including checking out patients, scheduling follow-up appointments, and providing visit summaries.
- May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
