Patient Service Representative

VALLEY-WIDE HEALTH SYSTEMS INC • La Junta, CO

21d • $17 - $22 • Onsite

About The Position

Valley-Wide Health Systems, Inc. is seeking a patient-focused, detail-oriented Patient Service Representative to support front-line clinic operations at the La Junta Clinic in La Junta, Colorado. The role manages patient check-in and check-out, appointments, patient inquiries, and clinic schedules to support a smooth patient experience. The position is full-time and may require travel to other local clinics.

Requirements

• High school diploma or equivalent required.
• BLS certification, training, and certification.

Nice To Haves

• Associate degree or medical office certification preferred.
• One to two years of healthcare or customer service experience preferred, but not required.
• Experience with EHR systems such as NextGen, Epic, or eClinicalWorks preferred.
• Bilingual English/Spanish preferred or required, depending on clinic location.

Responsibilities

• Greet and check in patients professionally and with cultural sensitivity.
• Verify insurance eligibility and collect co-pays or sliding fee documentation.
• Confirm patient demographics and update electronic health record (EHR) records.
• Respond to phone calls and patient inquiries in a timely, courteous manner.
• Schedule new and return visits based on provider templates, visit type, and patient preference.
• Scan, file, and manage patient paperwork accurately and promptly.
• Monitor provider schedules and identify and fill last-minute cancellations.
• Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.
• Communicate schedule changes clearly to patients and care teams.
• Assist providers with scheduling follow-up appointments before patients leave the clinic.
• Coordinate patient needs, including labs, referrals, and imaging, with other departments.
• Distribute forms and documentation to care teams and mail outpatient letters and Medicare Wellness Packets.
• Contact patients due for care and schedule needed services.
• Manage patient portal enrollment and assist patients with portal needs.
• Conduct appointment confirmation calls, voicemails, and texts according to communication protocols.
• Accurately document all outreach attempts in the EHR.
• Contact patients who miss scheduled appointments to offer rescheduling, determine whether barriers to care are present, and make a warm handoff to the Patient Care Navigator when intervention is needed.

Benefits

• Free health insurance, with additional plan options available.
• Employer-paid Air Ambulance Coverage (MASA).
• Employer-paid basic life insurance.
• Employer-paid long-term disability coverage.
• Employer-paid short-term disability coverage.
• Retirement match and retirement plan.
• Health, dental, and vision insurance.
• Health Reimbursement Arrangement (HRA).
• Flexible Spending Account (FSA).
• Dependent Care Account (DCA).
• Vacation: 10 days accrued per year.
• Sick leave: 12 days accrued per year.
• Holidays: 7 days per year plus 3 floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED