Patient Service Representative - Spaulding

Mass General Brigham•Salem, MA

3d•$18 - $23•Onsite

About The Position

Performs administrative and clinical support functions to help ensure smooth and efficient clinical service or practice operations under close to general supervision. The work includes basic, repetitive clerical tasks and administrative duties related to patient visits, such as scheduling, check-in, and check-out. Duties may vary by department. This per-diem position supports Pediatric Outpatient Rehab at the Spaulding Salem Outpatient Center. Hours are available now, with additional hours anticipated for leave coverage in the fall. Additional cross-departmental hours may also be available.

Requirements

High school diploma or equivalent.
0–1 year of healthcare office experience required.
Basic proficiency with the Office Suite.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage more non-routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to understand work-related written materials and communicate clearly and effectively with others.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills to manage multiple tasks, follow established protocols, and work within systems.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Schedule patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into the patient medical record/LMR.
Request patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, and memos as directed.
Accept co-payments when required.
Handle, screen, or take messages related to prior authorizations and referrals, and verify registration accuracy.
Monitor patients in the waiting room and respond to their information needs.
Assist with patient flow processes.