Patient Service Representative

Military Treatment Facilities under DHA • Camp Pendleton, CA

23d • Onsite

About The Position

This position is located at Naval Hospital Camp Pendleton in California and supports the Patient Relations Program. The representative evaluates patient feedback, contacts, and survey data to identify concerns and grievances and recommend improvements. The role also helps develop programs and services that improve the healthcare environment for patients, families, and staff; trains staff and beneficiaries on the Patient Relations Program; maintains a detailed computer database; and facilitates resolution of patient issues through interviews, calls, and written communication. A recruitment or relocation incentive may be authorized, and salary negotiation may be available for candidates new to Federal service. Non-Federal work experience may be creditable for leave purposes. This is a Direct Hire Solicitation and a Mission Essential position. The incumbent may be required to report to or remain at work during severe weather or other emergencies to support mission operations.

Requirements

• U.S. citizenship is required.
• Meet the qualification requirement through one year of specialized experience assisting staff, patients, visitors, and customers with health-related problems, questions, or concerns; using automated systems to generate reports and analysis; and receiving and reviewing correspondence on incoming and outgoing issues, inquiries, or complaints; or through four years of education above high school at an accredited business, secretarial, or technical school, junior college, college, or university; or through a qualifying combination of education and experience.
• If qualifying based on education, provide transcripts. Foreign education used to meet requirements must be evaluated as described in the posting.
• Obtain and maintain eligibility for a Secret security clearance or access for the duration of employment; a personnel security investigation and credit check are required.
• Consent to seasonal influenza vaccination or provide a recognized exemption.
• Provide proof of U.S. citizenship.
• Direct deposit of pay is required.
• A one-year probationary period applies.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• The resume must clearly describe relevant experience.

Responsibilities

• Evaluate patient feedback, contacts, and surveys to analyze concerns or grievances and recommend improvements.
• Assist in developing programs and services to enhance the healthcare environment for patients, families, and staff.
• Develop and conduct training for staff and beneficiaries on the Patient Relations Program, including orientations, in-services, and continuing education.
• Maintain a detailed computer database documenting patient concerns, proposals, resolutions, and follow-up actions.
• Facilitate resolution of patient issues received through personal interviews, telephone calls, and written communication.

Benefits

• A recruitment or relocation incentive may be authorized.
• Salary negotiation may be available for candidates who are new to Federal service.
• Non-Federal work experience may be creditable for leave purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED