Patient Service Representative

Down East Community Hospital•Milbridge, ME

14d

About The Position

Performs secretarial functions to support care delivery within a medical practice. Interacts with patients, families, and staff to help maximize successful patient outcomes. The role includes patient registration, appointment scheduling, telephone support, payment collection, medical record handling, and administrative support. The position works in an office and exam-room environment and may provide coverage at other DECH physician offices when necessary.

Requirements

High school diploma.
Proficiency in typing, telephone communication, and Microsoft Office, including Word, Excel, and Outlook.
Knowledge of an Electronic Medical Record.
Associate degree from a medical secretary program or two years of experience in an office setting.
Ability to occasionally lift up to 25 pounds independently and occasionally push or pull 100 pounds.
Ability to stand or walk often.
Employee is in Exposure Category I and is at risk for exposure to blood-borne pathogens.

Responsibilities

Register patients and enter demographic, consent, and insurance information into the computer.
Scan demographic information, photo IDs, insurance cards, and other necessary forms into patient charts.
Obtain electronic signatures for consents using an electronic device.
Verify insurance electronically or contact insurance carriers.
Answer telephone calls and direct calls and messages to the appropriate recipient.
Schedule patient appointments and document patients’ preferred method of appointment confirmation in the EMR; manually confirm appointments when necessary.
Prepare patient charts daily as needed.
Communicate through EMR messaging and Phone Notes.
Collect co-pays and other payments by check, cash, or debit/credit card.
Prepare co-pay and other payments for the practice billing department no later than three days after the date of service.
Participate in department quality indicators and quality improvement activities as directed.
Complete assigned daily, weekly, and monthly checklists, which may include monitoring office cleanliness, security, and other items.
Comply with hospital policies and applicable state, federal, and CMS licensing and certification policies.
Maintain medical record privacy and security in accordance with hospital policies and procedures.
Demonstrate commitment to the hospital’s mission, vision, values, and service excellence standards.
Provide coverage for other DECH physician offices when necessary.
Stay informed by attending meetings and reviewing relevant memos, policies, minutes, newsletters, email, and other information in a timely manner.
Maintain reliable attendance and punctuality, observe appropriate break times, and extend a scheduled shift when necessary to meet patient demands.
Perform duties safely and comply with safety policies and procedures.
Comply with the Code of Conduct and applicable policies and procedures.
Follow federal, state, and local statutes and regulations, as well as Down East Community compliance, privacy, and security policies.
Communicate compliance concerns to the department manager or Compliance Officer and confidentiality concerns to the Privacy Officer.
Perform other duties relevant to the position and department as assigned.