Patient Service Representative
About The Position
ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative (PSR) as an independent contract worker to train patients on the use of the LifeVest. The LifeVest is worn by patients at risk for sudden cardiac arrest and provides protection as their condition changes. It is lightweight and designed to let patients return to common daily activities while protected from sudden cardiac arrest. A typical patient is in the hospital awaiting discharge. The PSR sets up the equipment, trains the patient and caregivers, and follows up as needed to support understanding and satisfaction. PSRs may accept or decline assignments according to their schedules. Most assignments can be arranged during free time, including before or after work and on days off. Candidates with patient-care and teaching experience are encouraged to apply; candidates are reviewed individually.
Requirements
- At least 1 year of professional patient-care experience; family caregiving does not qualify.
- Patient-care experience must be documented on the resume.
- Disclose a personal NPI number, if applicable.
- Have a valid driver’s license and car insurance.
- Be willing to pay for additional training and vendor credentials (such as DME/RepTrax); these fees are not paid by ZOLL.
- Be willing and able to conduct evening and weekend activities.
- Be willing to travel to patients’ homes for fittings or follow-up visits.
Nice To Haves
- Preferred candidate backgrounds include RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, and EKG Technician; candidates are reviewed individually.
Responsibilities
- Manage equipment and garment inventory.
- Contact caregivers and family members to schedule fittings.
- Be available, willing, and able to conduct evening and weekend activities.
- Travel to patients’ homes for fittings or follow-up visits.
- Disclose any family relationship with a potential referral source.
- Program equipment according to the prescribing physician’s orders.
- Measure patients and determine the correct garment size.
- Train patients and caregivers in the use of the LifeVest.
- Have the patient sign a Patient Agreement and WEAR Checklist.
- Fax the signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
