Patient Service Representative

ZOLL LifeVest • Rome, GA

26d

About The Position

ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. LifeVest is worn by patients at risk for sudden cardiac arrest and provides protection while their condition changes.

PSRs typically visit patients in the hospital before discharge, set up the equipment, and train patients and caregivers. They follow up as needed to support patient understanding and satisfaction. Contractors may accept or decline assignments based on their schedules, with many assignments arranged during available time, including before or after work and on days off. The position offers competitive fee-for-service compensation and schedule flexibility.

Requirements

• At least 1 year of patient care experience.
• Patient care experience must be in a paid professional environment; family caregiving does not qualify.
• Patient care experience must be documented on the resume.
• Complete a background check.
• Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
• Disclose a personal NPI number, if applicable.
• Have a valid driver’s license and car insurance and/or a valid state ID.
• Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
• Be willing to pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.

Nice To Haves

• Preferred candidate backgrounds include RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, or EKG Technician.

Responsibilities

• Contact caregivers and family members to schedule services.
• Accept assignments that may occur during daytime, evening, and/or weekend hours.
• Travel to patients’ homes and health care facilities to provide services.
• Train patients and, when applicable, their caregivers in the use of LifeVest.
• Program LifeVest according to the prescribing physician’s orders.
• Measure patients and determine the correct garment size.
• Review all applicable paperwork with the patient and obtain the patient’s signature.
• Transmit a signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
• Manage device and garment inventory.
• Disclose any family relationship with a potential referral source.

Benefits

• Competitive fee-for-service compensation.
• Flexibility to accept or decline assignments according to the contractor’s schedule.

What This Job Offers

• Education Level: No Education Listed