Patient Service Representative

Valley-Wide Health Systems • La Junta, CO

19d • Onsite

About The Position

Valley-Wide Health Systems, Inc. is seeking a patient-focused, detail-oriented Patient Service Representative to support clinic operations at the front line of care. The role manages patient check-in and check-out, coordinates appointments, responds to patient needs, and helps maintain clinic schedules to provide a smooth patient experience. The position is full-time and based in La Junta, Colorado, with possible travel to other local clinics.

The representative greets patients, verifies insurance and demographics, collects co-pays or sliding fee documentation, maintains electronic health records, and handles patient inquiries and paperwork. The role also monitors provider schedules, coordinates appointments and patient needs with care teams and other departments, and conducts appointment reminders and follow-up outreach, documenting contact attempts in the EHR. For no-show patients, the representative offers rescheduling and refers identified barriers to care to the Patient Care Navigator.

Valley-Wide Health Systems, Inc. is a nonprofit Federally Qualified Health Center providing primary and preventive care through 34 service sites in rural communities across southern Colorado. The organization is an equal opportunity employer.

Requirements

• High school diploma or equivalent required.
• BLS certification/training and certification.
• Associate degree or medical office certification preferred.
• One to two years of healthcare or customer service experience preferred but not required.
• Experience with EHR systems such as NextGen, Epic, or eClinicalWorks preferred.
• Bilingual English/Spanish preferred or required depending on clinic location.

Nice To Haves

• Associate degree or medical office certification.
• One to two years of healthcare or customer service experience.
• Experience with EHR systems such as NextGen, Epic, or eClinicalWorks.
• Bilingual English/Spanish, depending on clinic location.

Responsibilities

• Greet and check in patients professionally and with cultural sensitivity.
• Verify insurance eligibility and collect co-pays or sliding fee documentation.
• Confirm patient demographics and update EHR records.
• Respond to phone calls and patient inquiries in a timely, courteous manner.
• Schedule new and return visits according to provider templates, visit type, and patient preference.
• Scan and file patient paperwork accurately and promptly.
• Monitor provider schedules and identify opportunities to fill last-minute cancellations.
• Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.
• Communicate schedule changes clearly to patients and care teams.
• Assist providers with scheduling follow-up appointments before patients leave the clinic.
• Coordinate patient needs such as labs, referrals, and imaging with other departments as needed.
• Distribute forms and documentation to care teams and mail outpatient letters and Medicare Wellness Packets.
• Contact patients due for care and schedule needed services.
• Manage patient portal enrollment and assist patients with portal needs.
• Conduct appointment confirmation calls, voicemails, and texts according to communication protocols.
• Document outreach attempts accurately in the EHR.
• Contact patients who miss appointments to offer rescheduling, identify barriers to care, and make a warm handoff to the Patient Care Navigator when intervention is needed.

Benefits

• Free health insurance, with additional plan options available.
• Employer-paid Air Ambulance Coverage (MASA).
• Employer-paid basic life insurance, long-term disability, and short-term disability.
• Retirement match and retirement plan.
• Health, dental, and vision insurance.
• Health Reimbursement Arrangement (HRA), Flexible Spending Account (FSA), and Dependent Care Account (DCA).
• Vacation: 10 days accrued per year.
• Sick leave: 12 days accrued per year.
• Seven holidays per year plus three floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED