Patient Service Representative
About The Position
At Longmont United Hospital, the Patient Service Representative provides comprehensive clerical and office support within a physician clinic, including reception, telephone support, medical records, charge entry, referrals, and information retrieval. The role works with the healthcare team and patients and families to identify and meet their physical, emotional, and spiritual needs, supporting quality patient care and operational efficiency. Success requires strong organizational and clerical skills, attention to detail in medical record management and charge entry, excellent communication, and a commitment to patient-centered care and the organization’s mission and core values.
Requirements
- High school diploma or GED.
- Previous work experience with basic office and computer skills, filing, telephone answering, and reception.
- Basic knowledge of computer software.
Nice To Haves
- Knowledge of medical terminology.
- Knowledge of medical insurance payers.
Responsibilities
- Greet patients and caregivers and provide assistance in a manner reflecting high-quality service, teamwork, and professional conduct.
- Verify and update demographic information in the electronic health record, identify communication and financial barriers, and collaborate with the interdisciplinary team on the patient plan of care when barriers are identified.
- Gather and process information and data needed for medical records, referrals, billing, and medical treatment.
- Schedule and confirm patient appointments and revise appointments as needed.
- Maintain patient charts and records thoroughly and confidentially, including importing and communicating scanned documents.
- Obtain and process appropriate payments at the time of service.
- Provide clinic clerical and office support across reception, telephone, medical records, charge entry, referrals, and information retrieval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
