Patient Service Representative
BestMed•Eugene, OR
About The Position
The Patient Service Representative provides exceptional customer service and performs patient pre-admission, admission, transfer, and discharge activities. The role collects and validates patient insurance and identification information, prepares registration forms, and collects fees to coordinate patients’ access to care. The ideal candidate is energetic and flexible, has a positive attitude, and is passionate about patient care.
Requirements
- High school graduate or equivalent.
- At least one year of customer service experience.
- Ability to interact effectively and supportively with people from all backgrounds.
- Clear communication and problem-solving skills.
Responsibilities
- Interact effectively and supportively with people from all backgrounds.
- Provide excellent patient interactions through clear communication and problem-solving.
- Assess walk-in traffic for potential emergencies.
- Check patients in at the front desk for provider appointments and scan documents into patient charts.
- Assist patients with pre-registration forms, ensure all items are signed, and distribute medical records.
- Inform patients of care costs; collect fees and apply them to patient charts.
- Collect and record copayments and outstanding balances, and balance the cash drawer daily.
- Cover medical records and prior authorizations when needed.
- Communicate patients’ needs efficiently to back-office staff.
- Maintain confidentiality of sensitive patient information.
- Answer calls professionally and follow procedures for routing them.
- Keep reception and waiting areas clean; regularly sanitize counters, surfaces, and reception-area items.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
