Patient Service Representative

Surgery Partners

25d

About The Position

The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The role promotes business processes and supports a standard of excellent patient care relating to innovative and superior vision correction care. The representative responds to patient questions and concerns, gathers information to identify the priority and appropriate place of treatment, and supports scheduling and patient satisfaction goals.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience in a fast-paced environment.
• Organized and a team player.
• Excellent oral and written communication skills.
• Self-motivated, with a strong work ethic and goal-driven approach.

Responsibilities

• Handle inbound and outbound calls in a timely and effective manner.
• Address patient inquiries and concerns about appointment scheduling, company services, insurance coverage, and payment methods.
• Gather relevant information through qualifying questions to determine the priority of need and proper place of treatment.
• Participate in recalling patients who have been inactive for an interval established by the Director of Patient Services.
• Work with a supervisor to ensure goals are met, including scheduling and patient satisfaction goals.
• Counsel patients and answer questions about procedures and billing as needed.
• Help create and provide a positive, accountable, and inspired work environment for others.

Benefits

• Comprehensive health, dental, and vision insurance.
• Health Savings Account with an employer contribution.
• Life insurance.
• Paid time off (PTO).
• 401(k) retirement plan with a company match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED