Patient Service Representative - Franklin
About The Position
We are looking for an enthusiastic and organized Patient Service Representative to join our medical practice. Responsibilities include various activities related to patient intake, such as greeting patients or verifying information supplied by them. Successful candidates must have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment. This role includes travel between location as needed, so flexibility with travel is something to be expected from time to time.
Requirements
- Excellent verbal and written communication skills
- Knowledge of medical terminology and insurance billing
- Ability to act independently and interact in a courteous and effective manner with physicians and patients
- Detail oriented with excellent problem-solving skills
- Ability to multitask in a fast-paced work environment
- High school diploma or GED
- Two years of customer service experience, preferably in a medical setting
- Proficient in Microsoft Office applications including Outlook
Responsibilities
- Greets patients and visitors in a prompt, courteous, pleasant, and helpful manner
- Checks in patients, verifies and updates necessary demographic and insurance information
- Verifies and confirms patient information transmitted via patient portal
- Prepares next day patient charts, if applicable, ensuring all necessary forms and data is ready
- Processes referral forms, obtaining insurance authorizations where necessary
- Prints vision authorizations and interprets benefits to patients
- Requests self-pay payments at checkout for services rendered; monitors outstanding balances
- Posts payments into computer system, ensuring charges transferred correctly from EMR system
- Schedules appointments for physicians and special testing, ensuring recalls are entered
- Reconciles cash receipts and cash drawer against payment reports each day
- Continually checks incoming messages and faxes from all system responding within set limits
- Maintains work area, lobby, and reception area in neat and orderly manner
- Provides backup to central scheduling area (CSA) as necessary, routing incoming calls to appropriate departments/ persons; schedules appointments
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
