Patient Service Representative

Envision Radiology • Tulsa, OK

2d • Onsite

About The Position

The Patient Service Representative (PSR) serves as a representative of the company in patient, guest, and referring provider interactions. They will create an environment that provides spectacular service by facilitating a seamless patient registration process. PSRs will: determine the patient check-in status, verify & scan insurance and ID cards when required, collect time of service payments if applicable, update & scan paperwork to the medical record as needed, and update the patient’s status in ERIS to indicate the patient is ready for their exam to begin. Additionally, PSRs must assist with answering the phones and supporting the center operations staff to ensure a spectacular patient experience.

Requirements

• One plus year of experience providing exceptional customer service – healthcare environment preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously “exceed” company and customer expectation
• Strong communication skills & professional demeanor
• Minimum of High School diploma or equivalent (GED)

Nice To Haves

• healthcare environment preferred

Responsibilities

• Provides a friendly and warm greeting to all, including patients, providers, and guests.
• Answers inbound calls to the Center.
• Checks scheduled patients in/out and ensures proper documentation is received from the patient.
• Obtains patient consent to receive electronic notifications (SMS and/or email).
• Listens to patient, provider and any customer complaints. Communicates to Patient Services Supervisor and/or Area Manager as needed.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Manages eRIS Center workflow: including daily schedule, report delivery queues and collection of TOS.
• Stays up-to-date on known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
• Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
• Monitors waiting room to avoid extended wait time and assist patients as needed.
• Requests orders and process new/same-day requests.
• Other duties as assigned.

Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED