Patient Service Representative- Elliot 1-Day Surgery Center- Per Diem (Friday availability required)

SolutionHealth • Manchester, NH

4d • Onsite

About The Position

The Patient Service Representative acts as a representative in all areas of clerical support and is responsible for front desk operations at the Elliot 1-Day Surgery Center. Duties include greeting and registering patients, answering phones, scheduling appointments, entering demographic information, processing referrals, retrieving and updating medical records, collecting fees, and performing other clerical duties in accordance with regulatory and government standards and Elliot Health System policies and procedures.

The Elliot 1-Day Surgery Center is a state-of-the-art facility at Elliot Hospital in Manchester, New Hampshire. It provides minimally invasive procedures, including laparoscopic surgery, endoscopy, urology, and gynecology, as well as pre-surgical testing, post-operative care, and patient education.

Requirements

• High school diploma or equivalent.
• Working knowledge of Microsoft Office.
• Availability on Fridays.

Nice To Haves

• Previous experience in a health care office setting.

Responsibilities

• Greet patients and visitors, complete check-in, and notify appropriate personnel of patient arrivals.
• Provide excellent customer service and represent Elliot Health System positively in interactions.
• Receive telephone calls, direct inquiries, and take messages.
• Perform insurance verification and obtain insurance information as needed to meet authorization requirements.
• Schedule therapy evaluations and visits according to established guidelines.
• Complete patient registration, explain applicable policies, and assist patients with paperwork.
• Maintain established productivity standards for the assigned area.
• Respond to patient complaints promptly and effectively, referring matters to the Office Manager, Team Leader, or Clinical Leader as appropriate.
• Collect patient payments and charges at the time of service.
• Maintain therapists’ schedules to optimize appointment scheduling and confirm appointments as directed.
• Communicate professionally with co-workers, management, and patients.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits starting the first of the month following the start date.
• Accrued Earned Time.
• 403(b) plan with matching, fully vested, and discretionary annual core contributions.
• Tuition reimbursement of up to $4,000 per year for full-time-coded employees working over 30 hours per week.
• Pet insurance.
• Legal services.
• Vendor discounts.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED