Patient Service Representative

Thundermist Health Center • Woonsocket, RI

16d • Onsite

About The Position

The Patient Service Representative is the first point of contact for patients and families at Thundermist Health Center. The role supports the medical practice by welcoming visitors, scheduling appointments, registering patients, answering calls, collecting payments, and helping patients feel supported. The position contributes to patient-centered care and health equity for the communities served.

The representative works onsite in a medical office setting and performs patient registration and scheduling, insurance verification, payment collection, phone and message handling, patient outreach, daily transaction reconciliation, and operational issue reporting. The schedule rotates within clinical operating hours and includes evenings, weekends, and holidays; occasional overtime may be required during vacation periods or staffing shortages.

Requirements

• High school diploma or GED.
• Excellent oral and written communication skills.
• Accurate data entry skills and ability to manage high volumes in a fast-paced environment.
• Commitment to patient-centered care, health equity, and serving diverse, underserved communities.
• Proficiency with computers, multi-line phone systems, and written message-taking.

Nice To Haves

• Experience with payment or billing collections.
• Experience in ambulatory care medical office settings.
• Knowledge of medical terminology.

Responsibilities

• Register patients by accurately entering demographics, insurance information, and other required data into the system.
• Schedule, confirm, cancel, and reschedule appointments according to provider availability and clinical appropriateness.
• Verify insurance coverage and update records when changes occur.
• Collect co-payments and outstanding balances at the time of each visit.
• Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.
• Answer incoming calls promptly and route them appropriately.
• Take complete, accurate messages and document them according to Thundermist procedures.
• Perform patient outreach for appointment reminders and follow-up communication.
• Complete end-of-day closing reports and reconcile daily transactions.
• Identify and report operational issues to appropriate staff for timely resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED