Patient Service Representative (Medical Receptionist)

University Hospitals Urgent Care•Shaker Heights, OH

14h•Hybrid

About The Position

University Hospitals Urgent Care is seeking a friendly, detail-oriented Patient Service Representative (PSR) to be the first point of contact in providing a welcoming and efficient patient experience. This role is essential in ensuring seamless front-office operations while making a meaningful impact on those served. As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Requirements

High school diploma or equivalent
1+ year of experience in a medical office or healthcare setting preferred
Strong communication, attention to detail, and ability to multitask in a busy environment
Experience using Electronic Medical Records (EMR) software, EPIC preferred
Ability to work 12-hour shifts, including some weekends and holidays
A proactive, friendly, and patient-focused approach to service

Nice To Haves

Medical Administrative Assistant certificate a plus

Responsibilities

Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
Maintain confidentiality while collecting and organizing important patient and business documents.
Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.