Patient Services Representative (Medical Receptionist)

WellStreet•Monroe, GA

1d•Onsite

About The Position

Piedmont Urgent Care is seeking a friendly, detail-oriented Patient Service Representative (PSR) to be the first point of contact for patients, ensuring a welcoming and efficient experience. This role is crucial for seamless front-office operations and making a meaningful impact on those served. As a PSR, you will manage front-office operations, assist with administrative tasks, and support the overall clinic workflow, creating a positive experience for every patient. This position is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting. At Piedmont Urgent Care, the company believes in kindness, excellence, empowerment, resilience, and proactive service.

Requirements

High school diploma or equivalent
1+ years of experience in a medical office or healthcare setting as a Medical Receptionist.
Strong communication, attention to detail, and ability to multitask in a busy environment
Experience using Electronic Medical Records (EMR) software
Ability to work 12-hour shifts, including some weekends and holidays
A proactive, friendly, and patient-focused approach to service

Nice To Haves

Medical Administrative Assistant certificate
EPIC preferred

Responsibilities

Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
Maintain confidentiality while collecting and organizing important patient and business documents.
Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines, and patient result trackers.
Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
Perform other duties as assigned.