Patient Services Representative (Medical Receptionist)
About The Position
Piedmont Urgent Care is seeking a friendly, detail-oriented Patient Service Representative (PSR) to be the first point of contact for patients, providing a welcoming and efficient experience. This role is crucial for ensuring seamless front-office operations and making a meaningful impact on patients. The PSR will manage front-office tasks, assist with administrative duties, and support the overall clinic workflow, making it ideal for individuals who enjoy customer service, problem-solving, and working in a team-oriented healthcare setting.
Requirements
- High school diploma or equivalent
- Strong communication, attention to detail, and ability to multitask in a busy environment
- Experience using Electronic Medical Records (EMR) software
- Ability to work 12-hour shifts, including some weekends and holidays
- A proactive, friendly, and patient-focused approach to service
Nice To Haves
- Medical Administrative Assistant certificate
- 1+ year of experience in a medical office or healthcare setting
- EPIC EMR software experience
Responsibilities
- Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
- Maintain confidentiality while collecting and organizing important patient and business documents.
- Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
- Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
- Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
- Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
- Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
Benefits
- LIFE-Work Balance & Flexible Schedule
- Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
- Competitive Pay & Benefits
- Medical, Dental, Vision, Prescription, Pet Insurance & more
- Paid Time Off & Holidays
- 401K with Company Match
- Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
- Professional Growth: Leadership opportunities & professional development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
