Patient Services Representative (Medical Receptionist)

Piedmont Urgent Care by Wellstreet

14h • Onsite

About The Position

Piedmont Urgent Care is seeking a friendly, detail-oriented Patient Service Representative (PSR) to be the first point of contact for patients, ensuring a welcoming and efficient experience. This role is crucial for seamless front-office operations and making a positive impact on those served. The PSR will manage front-office tasks, assist with administrative duties, and support the overall clinic workflow, making it ideal for individuals who enjoy customer service, problem-solving, and working in a team-oriented healthcare environment.

Requirements

• High school diploma or equivalent
• 1+ years of experience in a medical office or healthcare setting as a Medical Receptionist.
• Strong communication, attention to detail, and ability to multitask in a busy environment
• Experience using Electronic Medical Records (EMR) software
• Ability to work 12-hour shifts, including some weekends and holidays
• A proactive, friendly, and patient-focused approach to service

Nice To Haves

• Medical Administrative Assistant certificate
• EPIC experience

Responsibilities

• Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Maintain confidentiality while collecting and organizing important patient and business documents.
• Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines, and patient result trackers.
• Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
• Perform other duties as assigned.

Benefits

• Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts
• Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays
• 401K with Company Match
• Employee Assistance Program (EAP) & Wellness Initiatives
• Leadership opportunities & professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED