Patient Service Representative

Patient First•Gainesville, VA

18d

About The Position

The Patient Service Representative supports patient registration, billing, front-office operations, and customer service. The role assists patients with kiosks and registration, verifies patient information, processes payments and charges, answers billing and insurance questions, and helps patients through discharge. It also handles correspondence, calls, document filing and scanning, supply stocking, daily reports, assigned checklists, and front-office cleaning and maintenance. The representative uses and maintains medical and office equipment as trained, attends staff meetings, and performs other duties as directed. The role may require assisting during breaks or mealtimes to support patient care and center operations, and working at any center due to staffing issues, emergencies, or reduced work.

Requirements

Must be at least 18 years old.
Basic typing skills.
High school graduate or equivalent.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Willingness to work at any center due to staffing issues, center emergencies, or a reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with the registration kiosk.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Handle Physician and Nurse requests respectfully and promptly.
Communicate Patient First billing policies, including insurable and non-insurable charges.
Register patients accurately and efficiently while providing compassionate, kind customer service.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions, provide itemized billing statements when requested, and refer questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Perform cash management duties, including counting and accounting for collected money at the end of the shift.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages promptly.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and perform other maintenance assignments as directed.
Verify daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed, including when breaks or mealtimes are interrupted to provide patient care or maintain center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.