Patient Service Representative

Surgery Partners•Bozeman, MT

20d

About The Position

The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The role promotes business processes and supports a standard of excellent patient care related to innovative and superior vision correction care. The representative addresses patient questions and concerns, gathers information to determine priority and appropriate treatment location, supports patient recall, and works with a supervisor to meet scheduling and patient-satisfaction goals.

Requirements

High school diploma or GED.
At least 2 years of customer service experience in a fast-paced environment.
Organized and a team player.
Excellent oral and written communication skills.
Self-motivated, with a strong work ethic and goal-driven approach.

Responsibilities

Address patient inquiries and concerns about appointment scheduling, company services, insurance coverage, and payment methods.
Gather relevant information through qualifying questions to determine the priority of a patient's need and the proper place of treatment.
Participate in recalling patients who have been inactive for an interval established by the Director of Patient Services.
Work with a supervisor to ensure goals, including scheduling and patient satisfaction, are met.
Counsel patients and answer questions related to procedures and billing as needed.
Create and provide a positive, accountable, and inspired work environment for others.