Patient Service Representative - Family Medicine

Summit Health•Wethersfield, CT

2d•Hybrid

About The Position

We are hiring at Starling Physicians, a VillageMD company! This role involves greeting visitors, patients, and families in a friendly professional manner and directing them appropriately. The Patient Service Representative maintains an efficient patient flow through the registration process and provides excellent customer service. They are responsible for promptly answering the telephone, directing calls, taking accurate messages, and informing patients of any delays in physician schedules. This role also involves posting self-pay charges, collecting payments, reconciling daily payments and billing slips, opening and closing batches, preparing deposits, and documenting corrections. Additionally, the Patient Service Representative scans insurance cards, processes insurance verifications, updates patient accounts with demographics and insurance information, and completes HIPAA forms and financial waivers. They will accurately schedule appointments, enter orders for diagnostic tests and procedures, and work cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations and complete referrals. This position requires effective communication of problems or concerns to the Office Supervisor/Manager. General duties include various clerical tasks such as faxing, photocopying, scanning, filing, and mailings. Flexibility with work schedules and covering for other staff, including at other office locations, is expected. The ability to follow downtime procedures is also required.

Requirements

High School Graduate or GED required.
Ability to communicate in English, both orally and in writing.
Must have excellent customer service skills.
Must have the ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.
Ability to commute to satellite offices as needed.

Nice To Haves

Associate Degree preferred.
Previous PSR experience preferred.
Knowledge of medical office and terminology preferred.
Previous experience with Standard Office Technology in a Window based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
Informs patients of delay in physician schedules, assists with patient comfort while delayed.
Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
Completes referrals according to departmental guidelines and properly enters into the appropriate system.
Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
Demonstrates the ability to adequately follow downtime procedures.
Other job duties as required.