Patient Service Representative

CommonSpirit Health•West Chester, OH

2d•Onsite

About The Position

AmeriMed Infusion Pharmacy is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch. The Patient Service Representative (PSR) plays a vital role in delivering exceptional customer service within a healthcare setting.

Requirements

High school diploma or equivalent.
Excellent communication and interpersonal skills.
At least one year of customer service experience or equivalent.
Ability to identify opportunities for improved patient support.
Strong listening skills to understand patient needs and questions.
Attention to detail, accuracy, and familiarity with medical terminology.
Problem-solving skills.
Effective priority setting and time management abilities.

Responsibilities

Providing courteous, accountable, understanding, and responsive service to patients.
Making outbound calls to patients to gather information on supply, enteral, and medication refill needs.
Entering refill requests into the system and completing Patient Refill Assessments for each delivery.
Creating delivery tickets with the necessary supplies for shipment to patients.
Addressing patient questions, resolving complaints promptly, and ensuring satisfactory resolutions.
Communicating patient needs effectively to the pharmacy team.
Adhering to the Corporate Compliance Program, including maintaining the confidentiality of HIPAA-protected health information.
Participating in Performance Improvement (PI) initiatives by assisting with goal setting, activities, reporting, and developing corrective actions.
Performing other duties as assigned.