Patient Service Representative

Pacific Neuropsychiatric Specialists Inc•Irvine, CA

19d

About The Position

We are seeking a motivated Patient Service Representative with a passion for providing top-of-the-line customer service. The ideal candidate wants to work as part of a treatment team with other medical professionals and advance within the organization in the fast-paced field of mental health. The role is responsible for scheduling appointments and routing calls to the appropriate parties while providing excellent service to patients.

Requirements

High school diploma.
Previous experience with scheduling, as a phone operator, and working in a medical facility.
Friendly, outgoing, and people-oriented demeanor.
Excellent written and oral communication skills.
Telephone and computer skills.
Ability to prioritize multiple tasks and manage high stress in an environment with changing priorities.
Ability to interact professionally with all levels of staff.

Nice To Haves

Fluency in Spanish is strongly preferred.
College or college-equivalent education is preferred.

Responsibilities

Schedule appointments with the appropriate provider and time and location slot, following scheduling protocols.
Route calls to the appropriate extension, take messages, and enter them as tasks.
Use electronic systems and internet access to obtain necessary patient information appropriately and effectively.
Collect and compile accurate information for electronic records and perform clerical and scheduling duties accurately and efficiently.
Maintain accurate, legally sound, and complete records.
Coordinate with medical staff to support cohesive patient care services.
Enter scheduling notes and special instructions in the electronic medical record.
Document informed consent accurately with patients for visits as needed.
Confirm patients’ insurance providers and obtain prior authorization or communicate the need for authorization to appropriate parties as needed.
Perform patient care tasks in an environment that prioritizes patient safety and reduces the likelihood of health care errors.
Assist other department members as needed.