Patient Service Representative (3784)
About The Position
The Patient Service Representative is responsible for patient registration, collecting service charges, printing receipts, securing daily cash boxes, and reconciling daily charges and receipts. This role also involves answering phones, taking and forwarding messages, and scheduling appointments. The position requires the ability to multitask in a fast-paced environment, verify patient insurance information, and use a multi-line phone system. The representative must be willing to travel to other clinics to cover shifts as needed and operate standard office equipment. Adherence to Waco Family Medicine policies and procedures is mandatory.
Requirements
- High School Diploma or equivalent
- At least one year’s customer service experience required
- Valid Driver’s license
- Visual and auditory accuracy
- Indoor setting
- Frequent use of computer
- Long periods of sitting
- Frequent use of telephone
- Continuous repetitive grasping and manipulation of both hands
- Continuous conversational communication
- Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
- Occasionally carrying, lifting, pushing and pulling of up to 25 lbs
- Regular use of personal transportation
- Understand/carry out simple/detailed, oral/written instructions with retention
- Read and interpret detailed specifications
- Excellent written and verbal communication and customer service skills
- utilize (AIDET) communication model
- experience using Microsoft Office (Excel, Word, PowerPoint)
- Detail oriented and Patient focused
Nice To Haves
- Associate degree preferred
- Healthcare experience preferred
- bilingual in English/Spanish preferred not required
Responsibilities
- Patient registration
- Collect current and overdue service charges, and printing receipt
- Secure a daily cash box
- Reconcile daily charges and receipts
- Answer phones, taking and forwarding messages and scheduling appointments
- Verify patient insurance information
- Use multi line phone system
- Travel to other clinics to cover shifts as required
- Operate office equipment (fax, printer, scanner)
- Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook
- Other duties as assigned by supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
