Patient Service Representative Emory Urgent Care Part Time Evenings

East Tennessee Children's Hospital•Knoxville, TN

10d•Onsite

About The Position

The Patient Service Representative is responsible for greeting patients, gathering necessary information for efficient encounters and billing, precepting new employees, assisting with claim reviews, and daily financial reporting. The role aims to ensure a professional, responsible, and courteous environment while maintaining patient confidentiality and fostering positive relationships with colleagues.

Requirements

High School Diploma/GED preferred
Ability to multi-task while presenting a positive and comforting presence with patients and families.
Efficient typing, filing and troubleshooting skills.
1-2 years in Medical Office setting preferred

Nice To Haves

Precepting new employees
Assisting with claim reviews
Daily financial reporting

Responsibilities

Greet patients and ensure all information is gathered for efficient encounters and billing outcomes.
Precept new employees.
Assist with claim reviews.
Perform daily financial reporting.
Answer incoming telephone calls in a courteous and helpful manner, answering inquiries or referring calls appropriately.
Relay complete, detailed messages and information to appropriate individuals while maintaining confidentiality.
Open and route incoming mail in a timely manner.
Retrieve patient charts prior to visit and provide schedules to providers and staff.
Prepare new patient records and charts.
Assist patients/families with required paperwork or verification documents for a complete patient file and billing record.
Register new patients and update patient information in the scheduling system.
Verify and create subscriber information in the computer system.
Copy, file, and retrieve medical records as requested.
Place calls to remind patients of appointment dates and times.
Schedule follow-up appointments and provide necessary forms.
Interview/identify legal guardian to obtain necessary information to ensure account completeness.
Identify problems to help ensure claims go out clean on the first submission.
Review procedure codes and diagnosis codes.
Work with RBO to appeal denials and provide records/information to dispute denials.
Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees.
Interact with all patients, staff, volunteers, etc. in a considerate, helpful, and courteous manner.
Maintain professional composure and confidence during stressful situations.
Maintain confidentiality of all hospital and patient information at all times.
Handle patient/family complaints in a confidential, timely, and professional manner.
Serve as a resource to PSRI to take initiative on accelerated calls before involving Practice Manager.
Foster mature professional relationships with fellow employees in a courteous, friendly manner.
Promote effective working relations and work effectively as part of a department/unit team.
Display a “can do” attitude within the practice and across other department lines.
Complete all required training and CBL requirements.
Attend all educational programs as needed.
Practice safe lifting and body mechanic procedures.
Maintain a safe and clean work area.
Serve as a mentor to new staff and provide leadership and education to employees needing extra guidance.
Willingly accept any other assignment that may be requested.
Utilize hospital resources and time respectfully and accountably.
Work as efficiently as possible to ensure best use of time.
Collect deductibles, self-pays, and receipts.
Complete end-of-day financials.
Balance credit card machines.
Provide financial information to Dolly Children's Financial Services team.
Identify missing charges, NDC indicators, and assign appropriate modifiers.