Patient Service Representative - Brookfield Office

Milwaukee Eye Care Associates•Brookfield, WI

1d•Onsite

About The Position

Milwaukee Eye Care Associates, S.C. is seeking a full-time Patient Service Representative (PSR) to join their team. PSRs are an important part of the patient experience and serve as a key connection between patients, providers, and clinical teams. This role involves managing multiple aspects of the patient visit, including registration, scheduling, insurance verification, check-in and check-out, payment collection, and patient communication. The ideal candidate can learn and retain information, think critically, problem-solve, and confidently apply learned knowledge in a busy healthcare environment.

Requirements

High school diploma or GED required
At least 2 years of customer service experience preferred
Healthcare, medical office, patient registration, scheduling, or front desk experience strongly preferred
Experience working directly with patients or customers in a fast-paced environment preferred
Strong computer skills and ability to learn multiple software programs
Experience with electronic health records (EHR) or practice management systems is a plus
Proficiency with Microsoft Outlook, Word, and basic Excel
Understanding of HIPAA and patient confidentiality preferred
CPSS certification, or willingness to obtain certification, is a plus

Nice To Haves

Patient-focused – You genuinely enjoy helping people and understand that even routine interactions can make a difference in a patient's experience.
Accurate and detail-oriented – You understand the importance of getting names, insurance information, appointments, payments, and documentation right.
Strong critical thinkers – You can assess a situation, use the information and training available to you, and determine the appropriate next step.
Quick learners – You can learn new systems, processes, terminology, and workflows and apply that knowledge consistently.
Organized multitaskers – You can manage patients, phones, messages, scheduling, and administrative responsibilities while maintaining accuracy.
Clear communicators – You are comfortable speaking with patients, providers, coworkers, and insurance representatives.
Dependable and accountable – You take ownership of your responsibilities and can work independently once trained.
Flexible team players – You are willing to step in where needed and adapt to changing patient volumes, schedules, and priorities.

Responsibilities

Welcome patients and provide a friendly, professional first impression
Complete patient check-in and check-out accurately and efficiently
Register patients and verify demographic and insurance information
Schedule appointments, testing, referrals, and follow-up care
Review insurance eligibility, referrals, and basic vision and medical benefits
Collect co-pays, outstanding balances, and payments for non-covered services
Accurately enter and maintain information within our electronic health record and practice management systems
Communicate appointment information, delays, next steps, and other important information to patients
Answer patient questions and help resolve concerns professionally
Assist with incoming calls and provide call center coverage as needed
Process patient messages, forms, faxes, and medical record requests
Coordinate closely with providers, technicians, and other team members to keep patients moving efficiently through the office
Maintain patient confidentiality and follow HIPAA and organizational policies
Support other locations and responsibilities as operational needs change