Patient Service Representative

ZOLL LifeVest • Bozeman, MT

19d

About The Position

ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking Patient Service Representatives as independent contract workers to train patients on using the LifeVest. The device is worn by patients at risk for sudden cardiac arrest and provides protection while their condition changes. It is lightweight and designed to let patients return to common daily activities while protected from sudden cardiac arrest.

A typical patient is in the hospital awaiting discharge. The Patient Service Representative sets up the equipment, trains the patient and caregivers, and follows up as needed to support understanding and satisfaction. Representatives may accept or decline assignments according to their schedules. Most assignments can be scheduled during free time, including before or after work and on days off.

Requirements

• At least 1 year of patient care experience.
• Patient care experience must be professional, not as a family caregiver, and documented on the resume.
• Willingness to complete a background check.
• Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
• Disclose a personal NPI number, if applicable.
• Valid driver’s license and car insurance.
• Willingness to pay for additional training and vendor credentials, such as DME/RepTrax; fees are not paid by ZOLL.

Responsibilities

• Manage equipment and garment inventory.
• Contact caregivers and family members to schedule fittings.
• Be available and willing to conduct evening and weekend activities.
• Travel to patients’ homes for fittings or follow-up visits.
• Disclose family relationships with potential referral sources.
• Program equipment according to the prescribing physician’s orders.
• Measure patients and determine the correct garment size.
• Train patients and other caregivers in using the LifeVest.
• Have the patient sign a Patient Agreement and WEAR Checklist.
• Fax the signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.

Benefits

• Flexible scheduling: representatives may accept or decline assignments, and most assignments can be scheduled during free time, before or after work, or on days off.

What This Job Offers

• Education Level: No Education Listed