Patient Service Representative

RAYUS Radiology•Wellington, FL

26d

About The Position

RAYUS Radiology is seeking a Patient Service Representative to carry out day-to-day patient-facing services, support quality assurance and customer service satisfaction, and coordinate communication among patients, family members, and staff. The role supports imaging-center front-office operations, medical records, and technologists through rotation among front desk, medical records, and technologist assistant duties. This is a full-time position scheduled for 40 hours per week, Monday through Friday, from 3:30 p.m. to 12:00 a.m.

Requirements

High school diploma or equivalent.
One year of applicable customer-service experience.
Proficiency using computer systems and typing.

Nice To Haves

Two years of customer-service experience.
Experience using electronic medical record or health record computer systems.
Experience in a radiology or diagnostic-imaging healthcare setting.
Knowledge of basic medical terminology.
Insurance knowledge.
Bilingual ability.

Responsibilities

Serve as the initial point of contact for patients and visitors and provide a positive patient-service experience.
Register arriving patients by validating demographic information and collecting out-of-pocket payments before services are provided.
Inform patients about delays and wait times and follow up as needed to resolve inquiries or complaints.
Answer, investigate, and direct patient inquiries or complaints to a supervisor or manager.
Obtain and validate photo identification and insurance cards, and scan and categorize relevant documents in patients’ electronic charts.
Provide consent, financial, and HIPAA-related documents and explain them to patients when necessary.
Use EHR software, hardware, and programs proficiently.
Review prescriptions and referrals for accuracy to ensure patients receive appropriate exams.
Coordinate with other departments regarding appointment scheduling and patient admission or encounters.
Verify and dispense oral contrast and preparation instructions for upcoming appointments.
Participate in medical-office emergency procedures, including summoning ambulance or EMS and assisting staff as needed.
Manage incoming and outgoing faxes using electronic and manual fax machines.
Maintain appropriate administrative office supply levels.
Contact referring physician offices to verify information or request information needed for a patient’s exam.
Organize and prioritize tasks to meet deadlines and maintain efficient patient flow.
Use proper phone and written etiquette when handling correspondence.
Maintain cleanliness, sanitation, organized literature, and beverage supplies in reception and patient waiting areas.
Follow RAYUS’s mission, core values, policies, procedures, operational objectives, and goals, and maintain strict confidentiality of protected health information in compliance with HIPAA.
Verify health-record completeness, accuracy, and proper entry into computer systems.
Serve as a medical-records point of contact for patients and visitors and provide positive patient-service experiences.
Retrieve and release medical records in compliance with HIPAA and company policies and procedures.
Work cooperatively with patients and diverse team members and support inclusion.
Liaise with healthcare providers and offices in a timely manner.
Educate patients about diagnostic examinations and provide instructions in accordance with company policies and procedures.
Professionally hold Stat/Urgent cases pending instructions from the referring healthcare provider after services have been rendered.
Monitor modality schedules.
Greet and escort patients to changing rooms and briefly explain procedures.
Turn around and sanitize preparation and changing rooms using proper techniques.
Help technologists stay on schedule by preparing the next patient before the current patient is ready to leave the table.
Keep patient areas stocked, organized, and tidy; clean and stock preparation rooms and patient restrooms.
Stock linen and empty laundry at the end of the shift.
Check with technologists, the center supervisor, or the center manager for additional duties as needed.
Perform other duties as assigned.