Patient Service Representative
About The Position
Center for Vein Restoration (CVR) is seeking a Patient Service Representative to support patient care at its Brooklyn, NY clinic. CVR is a physician-led vein center providing outpatient vascular treatments in a collaborative, patient-centered environment. Representatives greet and assist patients, manage check-in and check-out, maintain accurate and compliant records, coordinate scheduling and referrals, and handle payments and administrative workflows. The role offers a structured Monday-through-Thursday schedule of four 10-hour shifts, from 7:00 AM to 5:30 PM, with no nights, weekends, or on-call requirements.
Requirements
- At least one year of administrative or customer service experience; medical-setting experience is preferred.
- Reliable transportation to clinics that may not be accessible by public transportation.
- Ability to travel to CVR clinics.
Nice To Haves
- Spanish fluency.
- Experience in a medical setting.
Responsibilities
- Greet patients in a friendly and professional manner and check them in and out.
- Ensure CVR policies and procedures are distributed, understood, and implemented by assigned center staff.
- Ensure patient charts are current and HIPAA-compliant, and enter demographics, procedures, and payments into NextGen accurately.
- Review scheduling and financial responsibilities and referrals with patients throughout their care.
- Send precertification forms to the Precertification Department at the close of business for patients requiring authorization before services are provided.
- Complete daily close tasks, including fee tickets, billing tasks, and operative notes.
- Review future schedules to confirm patients have been preauthorized for treatment.
- Obtain new patient forms and update records in NextGen/EHR to ensure patient records remain current.
- Collect required appointment paperwork, including authorizations and referrals.
- Collect copayments and patient balances at the time of service.
- Schedule and confirm appointments and collect patients’ email addresses.
Benefits
- Bonus eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- Tuition reimbursement
- 401(k) program
- Paid time off
- Eight paid holidays
- Opportunity for continued growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
