Patient Service Representative

PHSC • Middletown Township, PA

25d • Onsite

About The Position

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a Patient Service Representative for its Physical Therapy Clinic in Aston, Pennsylvania. The role delivers customer service to patients and visitors while handling front-office and administrative tasks, including greeting patients, managing check-in and check-out, verifying insurance, scheduling appointments, and collecting payments. The position is full-time, on-site, and Monday through Friday. The representative is expected to maintain accuracy and confidentiality in patient interactions and follow HIPAA requirements and established office procedures.

Requirements

• High school diploma, GED, or equivalent working knowledge preferred.
• Minimum of 1–2 years of patient registration or front-office experience in a medical or healthcare setting preferred.
• Knowledge of HIPAA guidelines and office safety protocols.
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders.

Nice To Haves

• Experience with insurance rules and regulations, medical terminology, and EMR systems is highly preferred.
• Experience with Allscripts Pro Suite is a plus.
• Experience collecting payments and explaining financial responsibilities to patients is preferred.

Responsibilities

• Greet and acknowledge patients promptly and notify medical assistants and providers of their arrival.
• Answer incoming calls accurately and relay messages as needed.
• Help patients complete medical histories and other required forms.
• Collect demographic and insurance information, financial consent forms, and required authorizations or referrals.
• Collect co-payments, co-insurance, and past-due balances, and explain patients’ financial responsibilities.
• Verify insurance and benefits and notify relevant parties of coverage issues.
• Schedule follow-up appointments and coordinate authorizations or referrals.
• Scan patient information and maintain accurate EMR documentation.
• Prepare charts for the following day according to the practice schedule.
• Maintain a secure and accurate cash drawer, including balancing it daily.
• Uphold patient confidentiality and HIPAA compliance.
• Maintain an organized and professional front-office workspace.
• Follow established front-office SOPs and site-specific protocols.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision plans.
• 100% employer-paid life insurance.
• 401(k) with employer match.
• Benefits begin the first of the month following the hire date for full-time employees.
• Generous paid sick and vacation time.
• Seven paid holidays annually.
• Opportunities for growth and advancement.
• Employee referral reward program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED