Patient Service Representative

ZOLL LifeVest•Muskegon, MI

25d

About The Position

ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking Patient Service Representatives as independent contract workers to train patients on using the LifeVest. The device is worn by patients at risk for sudden cardiac arrest and provides protection as their condition changes while allowing them to return to common activities of daily living. A typical patient is in the hospital awaiting discharge. The Patient Service Representative sets up the equipment, trains the patient and caregivers, and follows up as needed to support understanding and satisfaction. Representatives may accept or decline assignments according to their schedules. Most assignments can be scheduled during free time, including before or after work and on days off.

Requirements

Have at least 1 year of patient care experience.
Patient care experience must be professional and not as a family caregiver.
Patient care experience must be documented on the resume.
Be willing to complete a background check.
Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
Disclose a personal NPI number, if applicable.
Have a valid driver’s license and car insurance.
Be willing to pay for additional training and vendor credentials, such as DME/RepTrax; fees are not paid by ZOLL.

Responsibilities

Manage equipment and garment inventory.
Contact caregivers and family members to schedule fittings.
Be available, willing, and able to conduct evening and weekend activities.
Travel to patients’ homes for fittings or follow-up visits.
Disclose family relationships with potential referral sources.
Program equipment according to the prescribing physician’s orders.
Measure patients and determine the correct garment size.
Train patients and other caregivers to use the LifeVest.
Have the patient sign a Patient Agreement and WEAR Checklist.
Fax the signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.