Patient Service Representative

RAYUS Radiology•Sun Valley, FL

26d

About The Position

RAYUS Radiology is seeking a Patient Service Representative to deliver patient-facing service, quality assurance, and customer satisfaction while coordinating communication among patients, family members, and staff. The position supports imaging center operations through a rotation among front desk, medical records, and technologist assistant duties. The full-time role is 40 hours per week, Monday through Friday, from 1:30 p.m. to 10:00 p.m. Duties include registering patients, verifying records and insurance, responding to inquiries, coordinating appointments and patient flow, handling medical records in compliance with HIPAA, and assisting technologists with patient preparation and imaging-area readiness. The role also includes maintaining a clean, stocked reception and patient-care environment and following company policies and procedures.

Requirements

High school diploma or equivalent.
One year of applicable customer service experience.
Proficiency using computer systems and typing.

Nice To Haves

Two years of customer service experience.
Experience using electronic medical record or health record computer systems.
Experience working in a radiology or diagnostic imaging healthcare setting.
Knowledge of basic medical terminology.
Insurance knowledge.
Bilingual ability.

Responsibilities

Serve as the initial contact for patients and visitors and provide a positive patient service experience.
Register arriving patients, validate demographic information, and collect applicable out-of-pocket payments before services.
Inform patients about delays and wait times and follow up on inquiries or complaints as needed.
Answer, investigate, or direct patient inquiries and complaints to a supervisor or manager.
Obtain and validate photo identification and insurance cards; scan and categorize relevant documents in patient charts.
Provide and explain consent, financial, and HIPAA-related documents as needed.
Use EHR software, hardware, and programs proficiently.
Review prescriptions and referrals for accuracy and coordinate with other departments regarding scheduling and patient encounters.
Provide oral contrast and preparation instructions to patients with upcoming appointments.
Participate in medical office emergency procedures and summon EMS or assist staff when needed.
Manage incoming and outgoing faxes and maintain administrative office supplies.
Contact referring physician offices to verify information or obtain pending information needed for exams.
Prioritize tasks and maintain efficient patient flow; use appropriate phone and written etiquette.
Maintain reception and waiting areas, including cleanliness, sanitation, literature, and beverage or refreshment supplies.
Follow company policies, procedures, objectives, and goals; maintain strict confidentiality of protected health information in accordance with HIPAA.
Verify health-record completeness, accuracy, and proper entry into computer systems.
Serve as a point of contact for medical-record matters and retrieve or release health information in compliance with HIPAA and company procedures.
Work cooperatively with patients and diverse team members, and liaise with healthcare providers and offices in a timely manner.
Provide clear, friendly patient education about diagnostic examinations and deliver instructions according to company procedures.
Hold Stat/Urgent cases pending communication from the referring healthcare provider when required.
Monitor modality schedules, greet and escort patients to changing rooms, and briefly explain procedures.
Turn over and sanitize changing and preparation rooms, prepare the next patient to support technologist schedules, and keep patient areas organized and stocked.
Clean and stock patient preparation rooms and restrooms; stock linen and empty laundry at the end of the shift.
Check with technologists, the center supervisor, or the center manager for additional duties as needed.
Perform other duties as assigned.