Patient Service Representative
About The Position
The Patient Service Representative (PSR) is the first point of contact for patients entering the building and is responsible for providing excellent customer service. The role performs a variety of duties related to patient reception and registration, including collecting demographic, insurance, and payment information and addressing patient billing questions in coordination with the billing department. The PSR uses Medent and other electronic medical record and practice management programs, applies knowledge of medical terminology—particularly orthopedic terminology—and remains flexible as patient volumes and provider schedules change. Other job-related duties may be assigned at the employer’s discretion.
Requirements
- High school diploma or GED required.
- At least 2 years of medical office experience.
- Electronic medical record (EMR) experience required.
- Associate degree preferred.
- Patient registration experience desired.
- MEDENT experience preferred.
- Knowledge of medical terminology, particularly orthopedic terminology.
- Proficiency with EMR and practice management computer programs.
Nice To Haves
- Associate degree.
- Patient registration experience.
- MEDENT experience.
Responsibilities
- Verify appointment and insurance information and enter registration information into Medent.
- Register new and follow-up patients and obtain necessary demographic, insurance, and payment information.
- Explain insurance eligibility criteria and coverage to patients as needed.
- Collect copayments and past-due amounts owed to Excelsior; balance the cash drawer and log weekly and monthly totals.
- Verify insurance through HealtheNet three days in advance and meet the daily insurance verification quota.
- Remain flexible with work assignments as patient numbers and doctors’ schedules change.
- Act as a liaison between patients and the billing department regarding billing issues.
- Pull registrations through the patient portal.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
