Patient Service Representative

CommonSpirit Health • West Valley, UT

18d

About The Position

The Patient Service Representative provides comprehensive clerical and office support within a physician clinic, including reception, telephone support, medical records, charge entry, referrals, and information retrieval. The role works with the healthcare team and patients and families to identify and meet their needs while supporting quality patient care and clinic operations. The representative provides professional, patient-centered service; maintains accurate and confidential records; and helps ensure administrative requirements for referrals, billing, and medical treatment are completed.

Requirements

• High school diploma or GED.
• Previous work experience with basic office and computer skills, filing, telephone answering, and reception.
• Basic knowledge of computer software.

Nice To Haves

• Knowledge of medical terminology.
• Knowledge of medical insurance payers.

Responsibilities

• Greet patients and caregivers and provide assistance with professional, high-quality service.
• Verify and update demographic information in the electronic health record and identify communication or financial barriers; collaborate with the interdisciplinary team on the patient plan of care when barriers are identified.
• Gather and process the information and data needed for medical records, referrals, billing, and medical treatment.
• Schedule and confirm patient appointments and revise appointments as needed.
• Maintain patient charts and records thoroughly and confidentially, including importing and communicating scanned documents.
• Obtain and process appropriate payments at the time of service.
• Provide reception, telephone, medical-record, charge-entry, referral, and information-retrieval support.
• Communicate and collaborate with the healthcare team and patients and families to support patient needs and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED