Patient Service Representative

Akron Children's Hospital•Medina, OH

14d•Onsite

About The Position

The Patient Service Representative provides business, financial, and appointment-related services to support patients throughout their visit. These services include visit preparation, patient arrival and departure, payment functions, scheduling, and helping create a positive patient experience. The role supports smooth office operations, maintains the front desk and waiting-area environment, and follows HIPAA requirements.

Requirements

High school diploma or equivalent.
Experience using Microsoft Office (Outlook, Excel, Word) or similar software.
Excellent interpersonal skills for communicating by telephone or face-to-face with patients, patient families, physicians, and facility staff.
Strong organizational skills and the ability to prioritize multiple tasks effectively.
Ability to perform basic math skills to process insurance co-payments.

Nice To Haves

Experience performing clerical or administrative duties in a general office setting.
Experience working in a healthcare environment.
Experience using a computerized scheduling system.
Knowledge of medical terminology.

Responsibilities

Build and maintain positive relationships with patients and families by greeting them and responding promptly and compassionately to questions and requests.
Perform assigned point-of-service activities, including visit preparation, co-pay collection, and patient tracking, under the supervisor’s direction.
Schedule patient visits and diagnostic testing using hospital procedures and resources.
Manage third-party payors and collect co-payments.
Complete routine office duties such as faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
Maintain appropriate front desk inventory and communicate supply needs to the appropriate staff member.
Support smooth office operations by setting and revising priorities according to workload and anticipating needs and deadlines.
Maintain the appearance and cleanliness of the department, work area, and waiting room as needed.
Participate in clerical and administrative cross-coverage as needed.
Ensure HIPAA compliance.
Perform other duties as required.