PATIENT SERVICE REPRESENTATIVE
About The Position
The Patient Service Representative (PSR) will be the first point of contact for patients, playing a vital role in ensuring their experience is welcoming, efficient, and supportive. This role involves working closely with providers and clinical staff to help patients navigate their care journey within an outpatient practice that is part of a comprehensive orthopedic model. The practice is committed to offering an innovative experience to patients through an integrated approach with a team of providers, including Orthopedic Physician Assistants and Physical Therapists, focusing on conservative care in musculoskeletal health.
Requirements
- 1+ year of experience in healthcare administration (required)
- Strong customer service and communication skills
- Team-oriented mindset with attention to detail
Nice To Haves
- College degree preferred
- Knowledge of medical practice procedures, terminology, and EMR systems (preferred)
- Familiarity with insurance verification and pre-authorization procedures (preferred)
Responsibilities
- Greet patients and provide excellent customer service at check-in and check-out
- Collect and record accurate demographic and insurance information
- Process insurance verifications, pre-authorizations, and referrals
- Schedule patient appointments and follow-up visits
- Collect patient responsibility payments, including copays, coinsurance, and prior balances
- Answer phones and respond to patient inquiries in a professional manner
- Support providers and staff with administrative needs for smooth clinic operations
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Paid Time Off (PTO)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
