Patient Service Representative
About The Position
Orthopedic Centers of Colorado Inverness is seeking a full-time Patient Service Representative to support patient care and facilitate physicians’ needs. The role focuses on making patients feel prioritized and providing a high level of service. Administrative duties include answering phones, entering data, checking patients in and out, assisting with appointment scheduling, entering charges, verifying insurance coverage, collecting payments, and issuing receipts. The position also supports company initiatives and processes to deliver quality, service, and operational excellence. The position operates in an outpatient clinical environment and uses standard office equipment. No travel is expected. The role has no supervisory responsibilities. Applications are accepted on an ongoing basis until the position is filled.
Requirements
- One or more years of experience providing exceptional customer service; healthcare-environment experience is preferred.
- Detail-oriented, self-motivated, able to solve problems, and a team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a fast-paced team environment.
- Ability to consistently exceed company and customer expectations.
- Strong communication skills and a professional demeanor.
- High school diploma or equivalent GED.
Nice To Haves
- Customer service experience in a healthcare environment.
Responsibilities
- Answer inbound calls to the Center.
- Greet patients and providers in a friendly and welcoming manner.
- Check scheduled patients in and out and ensure required documentation is received.
- Collect co-pays, co-insurance, and deductibles when necessary.
- Listen to and resolve patient, provider, and customer complaints; communicate issues to the PSR Lead and/or Area Manager as needed.
- Enter patient registration data accurately.
- Assist with medical records as needed.
- Process queues in a timely and efficient manner while following process and compliance requirements.
- Manage eRIS Center workflow, including the daily schedule, billing completion, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stay informed about known carrier-related issues and identify carrier-specific concerns, such as out-of-network status or plan limitations.
- Monitor schedules and ensure data, attachments, history, and other required information are completed before exams.
- Handle no-show appointments by calling patients and cancelling or rescheduling appointments.
- Reschedule and cancel appointments as needed or directed, including incoming and outgoing patient calls.
- Monitor the waiting room to help avoid extended wait times and assist patients as needed.
- Request orders and process new and same-day requests.
- Ask patients to complete a satisfaction survey after their exam.
- Adhere to Envision’s Code of Conduct and Compliance Policies and attend annual compliance training.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and life insurance, subject to eligibility.
- Company-matched 401(k) plan.
- Paid time off and paid holidays.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
