Patient Service Representative

Akron Children's Hospital•Mansfield, OH

18d•Onsite

About The Position

The Patient Service Representative provides business, financial, and appointment-related services, including visit preparation, patient arrival and departure functions, payment processing, and helping create a positive patient experience. This is a part-time, on-site position scheduled for 48 hours biweekly, with day shifts from 0830–1630 and 1230–2030.

Requirements

High school diploma or equivalent.
Experience using Microsoft Office (Outlook, Excel, Word) or similar software.
Excellent interpersonal skills for communicating by telephone and face-to-face with patients, families, physicians, and facility staff.
Strong organizational skills and the ability to prioritize multiple tasks effectively.
Ability to perform basic math skills to process insurance co-payments.

Nice To Haves

Experience in a general office setting performing clerical or administrative duties.
Experience in a healthcare environment.
Experience with a computerized scheduling system.
Knowledge of medical terminology.

Responsibilities

Build positive relationships with patients and families by greeting them and responding promptly and caringly to questions and requests.
Perform assigned point-of-service activities, including visit preparation, co-pay collection, and patient tracking, under the supervisor’s direction.
Schedule patient visits and diagnostic testing using hospital procedures and resources.
Manage third-party payors and collect co-payments.
Complete routine office duties, such as faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
Maintain appropriate front-desk inventory and communicate supply needs to the appropriate staff member.
Support smooth office operations by setting and revising priorities according to workload and anticipating needs and deadlines.
Maintain the department’s overall appearance, including the cleanliness of the work area and waiting room as needed.
Participate in clerical and administrative cross-coverage as needed.
Ensure HIPAA compliance.
Perform other duties as required.