Patient Service Representative - Phones - Comprehensive Primary Care

Esse Health • St. Louis, MO

9d • $17 - $20 • Onsite

About The Position

Esse Health is seeking a full-time Patient Service Representative for its Comprehensive Primary Care Associates outpatient clinical practice at 13303 Tesson Ferry. The position follows a Monday–Thursday schedule from 7:30 a.m. to 4:30 p.m. and a Friday schedule from 7:30 a.m. to 2:00 p.m., with no nights, weekends, or holidays. The role supports patients and providers by managing incoming phone calls, gathering information about patient symptoms and relaying it to providers, scheduling appointments, and handling faxes.

The ideal candidate presents a positive, professional image in phone and in-person interactions, is organized and able to multitask, and is committed to quality customer service and patient comfort. The position offers a starting pay rate of $17.37 to $20.00 per hour, depending on factors including relevant experience, and a $750 sign-on bonus opportunity. Benefits begin the first of the month following the hire date.

Requirements

• Project a positive and professional image over the phone and in interactions with patients and coworkers.
• Ability to multitask and stay organized.
• Strong desire to deliver quality customer service.
• Formal training, probably indicated by a high school diploma or equivalent.
• One or more years of experience working with the public, preferably in a healthcare setting.
• Knowledge of medical terminology.
• Knowledge of different types of health insurance plans, such as HMOs and PPOs.
• PC/Windows proficiency.
• Willingness to assign high priority to patient comfort and satisfaction.
• Ability to communicate effectively and work compatibly with physicians, coworkers, and employees in other departments.

Nice To Haves

• One or more years of experience working with the public, preferably in a healthcare setting.
• Knowledge of medical terminology.
• Knowledge of different types of health insurance plans, such as HMOs and PPOs.

Responsibilities

• Answer incoming calls for the office.
• Ask pertinent questions related to patient symptoms and relay the information to the provider.
• Schedule appointments.
• Handle faxes.

Benefits

• Medical, dental, vision, life, and long- and short-term disability benefits.
• Health Savings Account and Flexible Spending Account.
• Fraud protection, legal, pet, and other miscellaneous benefits.
• Generous paid time off policy.
• Nine paid holidays.
• 401(k) match and profit sharing.
• Tuition reimbursement.
• Wellness program.
• Opportunities for professional growth and mentorship.
• Emphasis on work-life balance.
• $750 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED