Patient Service Representative

Patient First•Baltimore, MD

20d

About The Position

The Patient Service Representative assists patients with kiosk use and registration, helps patients needing emergency assistance reach the treatment area, and provides courteous customer service. The role verifies patient demographic, health, pharmacy, and insurance information; communicates billing policies; answers billing and insurance questions; collects payments and issues receipts; processes charges and discharges; and performs cash-management duties. Additional work includes handling correspondence and calls, filing and scanning documents, completing assigned checklists and Policy Manager tasks, running daily reports, attending staff meetings, stocking supplies, maintaining the front-office work area, and operating medical and office equipment as trained. The representative may be asked to assist with other assignments and must be available to support patient care or center operations when needed, including when breaks or mealtimes are interrupted. Employees may be required to work at any center because of staffing issues, emergencies, or reductions in work.

Requirements

Must be at least 18 years of age.
High school graduate or equivalent.
Basic typing skills.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willingness to work at any center because of staffing issues, center emergencies, or a reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with kiosk use before registration.
Escort patients requiring emergency assistance directly to the treatment area for registration and evaluation.
Respond respectfully and promptly to requests from physicians and nurses.
Explain Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and promptly while providing compassionate, kind customer service.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions and provide itemized billing statements upon request; refer questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Count and account for collected money at the end of the shift and complete other cash-management duties.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages promptly.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and perform other maintenance assignments as directed.
Verify that daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist with patient care or center operations as needed, including when breaks or mealtimes are interrupted.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.
Work at any center when needed because of staffing issues, center emergencies, or a reduction of work.